Join one of the most exciting companies in Silicon Valley that is poised to disrupt the way we live our daily lives. Named CNBC’s Top 50 Disruptors and on its way to becoming the brand for the way we learn to get jobs, Udacity is looking for people to join its Student Services team to have a 10X impact on the world. If you love a challenge, can take risks and truly want to make a difference, read on.
At Udacity, our mission is to democratize education. We aim to bring accessible, affordable, engaging, and highly relevant higher education to the world. We believe that education is no longer limited to four years or four walls – it’s a lifelong pursuit. Technology is advancing rapidly, and there is a growing skills gap between job-seekers and career opportunities that Udacity is dedicated to closing through education. To do this, we’re rethinking how education is made and delivered by empowering our students to advance themselves personally and professionally, and help them land their dream job.
Student Support Intern
We’re looking for candidates who are passionate about education and want to work directly with our students. As a Student Support Intern you’ll often be students’ first interaction with Udacity staff. You’ll become a Udacity expert to assist our students with any questions or problems they may have. From questions about which course to take to giving instructions on how to earn a certificate, you’ll be playing a huge role in shaping the student experience. If you love working with people, have a positive attitude, and like solving problems, we’re looking for you!
About the Student Support Team
We’re a team that’s centered around communications and operations. We make sure our students get the information and support they need to have an amazing experience with us. From answering emails to fixing bugs, our team does a plethora of functions to keep things running smoothly.
Respond to student inquiries in a timely and efficient manner.
Resolve student concerns by determining the cause of the problem and working with others to offer a solution.
Make recommendations based on a student’s interests and history.
Collect feedback and make recommendations for improvements and changes.
Be a strong advocate for Udacity students and the company vision.
A current college student
Strong attention to detail
Ability to take direction and feedback, but also work independently as needed
Excellent communication skills, both written and verbal.
A willingness to learn data basics and analytics
Strong written and verbal communication skills
A desire to work in a collaborative environment
Empathetic, patient, and compassionate.
Flexibility in using, or learning to use, different methods for tracking and conveying information, such as Zendesk, Google docs, online chat programs and email.
Experience working with the public or with customers in any setting is a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Observação: Essa oportunidade é de responsabilidade da empresa anunciante e, portanto, a execução de seu processo seletivo e o contato com os candidatos são feitos pela própria anunciante, e não pela equipe do Na Prática.